Terms and Conditions

TOUR AND FIELD WORKSHOP TERMS AND CONDITIONS AND CANCELLATIONS

We know that schedules can change and unexpected conflicts sometimes make it necessary to withdraw from a tour or workshop. Once you sign up and submit a deposit, however, we reserve your space and begin preparing for your participation. Enrollment numbers guide our planning, advance payments, and other logistical arrangements, and processing each registration involves administrative time and expense.

Because a late cancellation leaves us with limited time to fill your spot and may result in financial loss, our refund policy is structured on a sliding scale based on how far in advance we are notified.

The cancellation and refund schedule is provided below.

Further terms and conditions apply to Art Wolfe, Inc. Tours and Field Workshops. Those will be provided at time of sign up or at request.

  • Should you need to cancel, you must do so no less than 150 business days prior to the course date to receive a refund, less a handling fee of 5% (plus any transaction fees that apply).
  • If Art Wolfe, Inc. receives written notification cancelling your Trip more than 149-90 days prior to the planned departure of your Trip, Art Wolfe, Inc. will refund 50% of the total Trip cost to you.
  • If you cancel between 89 and 61 business days prior to your course, you will receive a 25% refund.
  • If you cancel between 60 and 1 business day(s) prior to your course, there is NO refund of the course fee paid.

You may cancel by telephone or in writing. The time of cancellation will be the date upon which we receive notice from you. Arriving late or leaving a Trip in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a Trip.

If we need to cancel a session for any other reason, a full refund or credit for another workshop taken within 12 months will be issued promptly following cancellation. Please check on your workshop status before making travel arrangements. Art Wolfe Inc. is not responsible for reimbursement of airline tickets. We encourage all participants to consider purchasing travel insurance. Please check on your tour/workshop status before making travel arrangements.

Please see the Privacy Policy for how we process your data.

TRANSFERS

If you would like to transfer to a different course, or different dates for the same course, we would be happy to accommodate your request on a space-available basis and with the payment of an administrative fee. If you transfer more than 150 days prior to your originally scheduled course, the fee will be $200. Transfers that are requested within less than 90 days will only be granted on a cast by case basis.

Booking

Register for the tour of your choice by sending a deposit (deposit amount varies per tour) or providing payment through the check out page on our website. As we specialize in small-group tours, registration is on a first-come basis.

Payment

We accept payments by check or money order (in US dollars) to our PO Box, by bank/wire transfer, or by credit/debit card (3% credit card processing fee applied).

Please send checks to:

Art Wolfe Inc.
6523 California Ave SW #343
Seattle, WA 98136

Final payment is usually due 60 – 75 days prior to the start of the tour but this depends on the tour. A final invoice will be sent to you, by email, shortly before the due date.

Non Refundable Workshops/Tours

Some workshops/tours are designated as non-refundable, meaning that the cancellation terms above do not apply and no refunds of any payments will be issued under any circumstances. For these workshops, and all workshops, we strongly recommend comprehensive trip insurance (cancel for any reason). These workshops will always be clearly identified in their online description with the notice: “Payments for this workshop are non-refundable under any circumstances.”

SHIPPING PHOTOGRAPHIC PRINTS

All Art Wolfe artwork is custom made. Please allow four to six weeks for production and delivery of your art. It is in our best interest to deliver all products in excellent condition by using heavy packing materials to ensure your artwork arrives safely.

Limited and Open Edition prints will be hand signed by Art Wolfe. A delay in attaining his signature may occur due to his travel and result in a longer production period. We will notify you if your artwork is delayed longer than six weeks.

In stock artwork ships in 48 to 72 hours.

We offer domestic and international shipping on unframed art only which will be subject to normal domestic and international shipping rates. We ship to various parts of the U.S. and the world. Art Wolfe, Inc. reserves the right to not accept orders or ship to certain locations.

Shipping fine artwork requires special handling and care. Please understand when getting something shipped that the price includes handling. We take care and time in packaging all pieces of artwork. We offer you the lowest shipping and handling charge we can in each case.

Print artwork may be packaged and sent flat or rolled in heavy duty art tubes.

The Art Wolfe Gallery provides in-transit insurance on all artwork we ship to you. For returns, the client must pay for the insurance. In some cases, the artwork value exceeds our insurance limits; the client will need to pay the difference in insuring such art.

To help the environment and our source of inspiration, please recycle all packaging materials.

DOMESTIC SHIPPING

Shipping prices are calculated based on size and weight at the time of purchase.

We ship products, excluding prints, Monday through Friday via USPS or FedEx. In stock products typically ship 48-72 hours from time of purchase.

Shipping applies to United States delivery addresses, Additional handling fees may still apply for orders outside the US.

INTERNATIONAL SHIPPING

We ship to various parts of the world and timing is dependent on location and logistics. Shipping can be done via DHL, USPS, FedEx and other private carriers. It is expensive and requires a detailed account from shipper as to what is included. Sometimes various taxes, duties and tariffs are not included by carrier. We can make special arrangements for international shipping or you can make arrangements with your trusted carriers.

RETURNS

If you received an order in error please contact our office immediately for assistance. If you wish to return your purchase, you may return the item within 14 days of receipt. The Art Wolfe Gallery will issue refunds or store credit for products returned (less shipping and a 5% transaction fee) in the original packaging AND if received in sale-able condition.

DAMAGE

At delivery you must inspect the package, crate, or tube for visible damage and note any damages on the carriers’ delivery receipt. In the rare instance of damage, we recommend you immediately follow the instructions below:

  1. Within 48 hours of delivery you must contact our office by email at info@artwolfe.com or phone with a brief explanation of the damage. Please also attach photographs of the damaged (items) and the packing materials. This information is required for insurance claims.
  2. Retain all packaging materials. Do not throw away anything.
  3. The carrier may request additional information for the insurance claim. Once all documentation has been received, it takes approximately two weeks for the shipping company to process the insurance claim.
  4. We will ship your replacement as soon as the carrier notifies us the insurance credit has been approved. All Art Wolfe artwork is custom made and takes between four to six weeks for production and delivery.

Please note, unless reported within 48 hours of delivery, damaged items will not be accepted for return or credit.

SEMINAR CANCELLATIONS

Should you need to cancel, you must do so no less than 30 business days prior to the course date to receive a refund, less a handling fee of 5%.

If you cancel between 30 and 10 business days prior to your course, you will receive a 50% refund.

If you cancel between 10 and 1 business day(s) prior to your course, there is NO refund of the course fee paid.

If we need to cancel a session for any other reason, a full refund or credit for another workshop taken within 12 months will be issued promptly following cancellation.