Terms and Conditions
SHIPPING PHOTOGRAPHIC PRINTS
All Art Wolfe artwork is custom made. Please allow four to six weeks for production and delivery of your art. It is in our best interest to deliver all products in excellent condition by using heavy packing materials to ensure your artwork arrives safely.
Limited and Open Edition prints will be hand signed by Art Wolfe. A delay in attaining his signature may occur due to his travel and result in a longer production period. We will notify you if your artwork is delayed longer than six weeks.
In stock artwork ships in 48 to 72 hours.
We offer domestic and international shipping on unframed art only which will be subject to normal domestic and international shipping rates. We ship to various parts of the U.S. and the world. Art Wolfe, Inc. reserves the right to not accept orders or ship to certain locations.
Shipping fine artwork requires special handling and care. Please understand when getting something shipped that the price includes handling. We take care and time in packaging all pieces of artwork. We offer you the lowest shipping and handling charge we can in each case.
Print artwork may be packaged and sent flat or rolled in heavy duty art tubes.
The Art Wolfe Gallery provides in-transit insurance on all artwork we ship to you. For returns, the client must pay for the insurance. In some cases, the artwork value exceeds our insurance limits; the client will need to pay the difference in insuring such art.
To help the environment and our source of inspiration, please recycle all packaging materials.
Shipping prices are calculated based on size and weight at the time of purchase.
We ship products, excluding prints, Monday through Friday via USPS or FedEx. In stock products typically ship 48-72 hours from time of purchase.
Shipping applies to United States delivery addresses, Additional handling fees may still apply for orders outside the US.
We ship to various parts of the world and timing is dependent on location and logistics. Shipping can be done via DHL, USPS, FedEx and other private carriers. It is expensive and requires a detailed account from shipper as to what is included. Sometimes various taxes, duties and tariffs are not included by carrier. We can make special arrangements for international shipping or you can make arrangements with your trusted carriers.
If you received an order in error please contact our office immediately for assistance. If you wish to return your purchase, you may return the item within 14 days of receipt. The Art Wolfe Gallery will issue refunds or store credit for products returned (less shipping and a 5% transaction fee) in the original packaging AND if received in sale-able condition.
At delivery you must inspect the package, crate, or tube for visible damage and note any damages on the carriers’ delivery receipt. In the rare instance of damage, we recommend you immediately follow the instructions below:
- Within 48 hours of delivery you must contact our office by email at firstname.lastname@example.org or phone with a brief explanation of the damage. Please also attach photographs of the damaged (items) and the packing materials. This information is required for insurance claims.
- Retain all packaging materials. Do not throw away anything.
- The carrier may request additional information for the insurance claim. Once all documentation has been received, it takes approximately two weeks for the shipping company to process the insurance claim.
- We will ship your replacement as soon as the carrier notifies us the insurance credit has been approved. All Art Wolfe artwork is custom made and takes between four to six weeks for production and delivery.
Please note, unless reported within 48 hours of delivery, damaged items will not be accepted for return or credit.
Should you need to cancel, you must do so no less than 30 business days prior to the course date to receive a refund, less a handling fee of 5%.
If you cancel between 30 and 10 business days prior to your course, you will receive a 50% refund.
If you cancel between 10 and 1 business day(s) prior to your course, there is NO refund of the course fee paid.
If we need to cancel a session for any other reason, a full refund or credit for another workshop taken within 12 months will be issued promptly following cancellation. Please check on your workshop status before making travel arrangements. Art Wolfe Inc. is not responsible for reimbursement of airline tickets. We encourage all participants to consider purchasing travel insurance.
If you would like to transfer to a different course, or different dates for the same course, we would be happy to accommodate your request on a space-available basis and with the payment of an administrative fee. If you transfer more than 30 days prior to your originally scheduled course, the fee will be $50. Transfers are not possible 30 days or less prior to the course you are registered for.
TOUR AND FIELD WORKSHOP TERMS AND CONDITIONS AND CANCELLATIONS
Further terms and conditions apply to Art Wolfe, Inc. Tours and Field Workshops. Those will be provided at time of sign up or at request.
Should you need to cancel, you must do so no less than 90 business days prior to the course date to receive a refund, less a handling fee of 5% (plus any transaction fees that apply).
If Art Wolfe, Inc. receives written notification cancelling your Trip less than 90 days prior to the planned departure of your Trip, Art Wolfe, Inc. will refund 50% of the total Trip cost to you.
There will be no refund for trips cancelled by you 10 or fewer days before the departure of your Trip.
Although Art Wolfe, Inc. almost never cancels trips, Art Wolfe, Inc. reserves the right to cancel a Trip prior to departure for any reason whatsoever. All Trip payments that were received will be promptly refunded. This refund will be the limit of Art Wolfe, Inc.’s liability.